Aquasana, Inc Credit Card Fraud Haltom City Texas
I decided to purchase a AQ-5200 under counter water filtration system from Aquasana. When I placed my order over the phone, the salesperson offered me a discount and a free shower filter if I signed up for "Water For Life". I really didn't want the shower filter, but the salesperson insisted it was absolutely free and encouraged me to try it. I told the salesperson I didn't want that added to my "Water For Life" account.
A few weeks later, the parts came in the mail. There was nothing included that suggested the shower filter was anything but free as an inducement to use it and get that onto the replacement filter plan.
Aquasana put this onto my "Water For Life" account anyway, and has charged my credit card for a replacement filter. I called and told them I don't want it and want the charge removed from my credit card. This was refused under the claim that I had been told more than once that if I didn't send them the shower filter back within the initial 90 days that I was commited to buying the filters.
This is clearly credit card fraud.