Complaint Review: Answers By

I contacted e-Machines in order to repair my 3 year old computer.   They asked for the SNID #.  Once I provided it, their automated voice informed me that my computer is out of warrantee and they referred me to "Answers by" phone #.  I called the 800 837 # where I was asked if I had another computer other than the one that needed repair.  I answered "no". They told me service to repair my computer would be $99,99. 

They asked for my credit card # and connected me to a technician.   He was able to get into my computer and again asked me if I had another computer.   I told him I was already asked that question and "I don't.  He asked if I could go to a library or ask a friend to borrow their computer, I said to both questions.   I promptly ask him to have my credit card reimbursed for the amount charged.  

He said he was not authorized to do that and  his supervisor was not available.   I asked to be contacted by his supervisor.    Several days later, and after I had my computer repaired locally, I called Answers By and was passed to their Returns Department.   I had to retell the story.  Was asked to hold on.   Only to be told again - it was not this departments responsiblity. 

 That evening I received a voicemail from someone at Answers By stating after reviewing my information they unfortunately have to decline my request for a refund.  I called them again and was once again stalled and passed on to a different department.   These people did not perform the repair because (according to them) a repair could not be made without the assistance of another computer.  Any suggestions?

I cannot reach Gateway or e-Machines other than the automated lines which is not set up to resolve this situation.