American Homeshield Sears They are supposed to either fix or replace my washer according to the contract. For two months we have been getting the run around. They blame Sears, Sears refers us back to AHS. Memphis Tennessee
We reported our washer not working. We were told they would send us a technician out. The technician came to the house THREE weeks later. then we were told he would order a part. We waited another. THREE weeks. No part, no working washer. AHS alleges Sears never put in a report that the washer isn't fixable since they can't find a replacement part and for us to call Sears !!! Sears refers us back to AHS, they need to make the determination what needs to happen.
AHS keeps telling us they are escalating, but when we call back they tell us the same story: it hasn't been escalated!!! and they will escalate now. Call back in 48 hrs or next week. At two months after the original claim I still don't have a working washer.