Complaint Review: American home shield

got a call from a person from escalation dept.

I identified the person with email today Emmanuel.Reid@***.com

This man ( escalation specialist) cannot even speak English. He was so rude you cant believe.

I told him I dont understand what he is taking and need someone else. He refused. He said shall I have a Spanish speaking person call you? I dont speak that language.

WhT an unprofessional employee

I could not understand the language spoken by agwnt as the accent was very very.

I requested to have a manager of escalation call me and I was denied

It seems this person was calling from the Caribbean and he was very very unprofessional , rude with very poor interpersonal and communication skills

I am a paying member of AHS and I am

Being mislead, mistreated by your agents

Please share with me where to go?

AHS seems to have come to at a lowest level, per this experience , and should we start comparing with poor companies like choice home warranty?

I am a 90 year old hospice patient. We need help.

Kindly see picture of damage caused by AHS with includes the hole made by contractor to regiew damage and 15 feet long damage to celing caused by A/C leakage

PS: message has been sent to office of CEO

User's recommendation: Don’t buy AHS. They are worst than choice home warranty.