American Home Shield Home Warranty refused to refund service contract funds Memphis Tn
Purchased a home warrenty from American Home Shield (AHS) on 08/01/2020. We filed a claim on 08/16/2020 for our Air conditioning, the service co assigned never responed for 7 days, due to it being the middle of summer and no a/c on 08/22/2020 we contacted a local a/c service co. and they were out on 08/24/2020 at 9:30 am and repaired our unit. I contacted AHS and they put me on hold for over 50 min, when findley answered a women answered that i could'nt understand so she transfered me to a dead line, so through the process again, this time I was able to leave a call back# which they called back .
The gentleman that called back said they would refund the service charge of $75.00 which would take up to 10 business days. When I requested canceling the contract and a full refund he said that they would'nt do that and that there would be a cancelation fee for canceling the contract which we never used! We were never informed about any cancelation fees for breaking the contract, so we want our miney back in full!