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  • Report:  #1413093

Complaint Review: American Home Shield Warranty Company

American Home Shield Warranty Company I was on hold for one hour and 20 minutes to file a service request

  • Reported By:
    Homeowner — Columbus Ohio United States
  • Submitted:
    Wed, November 22, 2017
  • Updated:
    Wed, November 22, 2017

I was trying to file a service request on Monday 11/20/17.  I was on hold for one hour and 20 minutes.  Unbelievable. 

My furnace is not working. American Home Shield  assigned a repair company (Air Max Heating and Cooling) who gave me an appointment for 11/22/17 from 12-4. 

The repair person never showed up.  I have called the repair company but gotten their answering machine.  There is no other contact number.  Since Thanksgiving is tomorro 11/23/17, this means I will have been without heat for at least 5 days.  Ridiculous.  Never use American Home Shield.

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