American Home Shield Furnace technician found some sort of animal nest and wouldnt remove to get furnace working. Simple fix but said he couldnt do it because it wasnt covered. other Indiana
American Home Shield has been hit or miss after 18 years of contracting with them but I have had it. I canceled with them today an will find a different company. Six months ago I reported a problem with my oven and cook top. Its 18 years old and the issue the technician says was with the control board. Rather than replace the stove they had the technician put in a board that didnt fit. Replaced some burners and the thermostat for the oven. All quit working immediately. Technician come back a total of 6 times. 6 times that I waited in their 4 hour window.
My very old washing machine was leaking and they refused to cover it because they said a penny had gotten between the drum and outer wall in a supposedly closed system and it had rubbed a hole thus not covered.
I called and reported an issue with my furnace. 4 days later when the weather has been hovering around freezing the technician said that an animal had made a nest in the vent pipe and that it was not covered. I ask him to pull the nest out and he said he couldnt because he might mess something up. Then I was given an estimate of $375.00 to remove it and turn the gas back on. When I called American Home Shield to complain the " Customer Service agent" told me to do it myself and hung up on me.