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  • Report:  #1521776

Complaint Review: American Financial

American Financial Very rude, hung up on me. Cannot explain why late fees on account. just that I need to pay them Memphis TN

  • Reported By:
    Janie — Festus United States
  • Submitted:
    Tue, October 11, 2022
  • Updated:
    Wed, October 12, 2022
*Consumer Comment: Late Fees

Called to try to make payment online, but will not recognize my info. After talking with 3 different people, they explained that. Now have late fees that they cannot explain, gave 3 different reasons that they might be on account.

They are rude, hung up on me. Do not do business with this company. As a nurse, I could never imagine being rude like these people were with me on phone. Bad customer service. Watch your account close and question all fees. 

1 Updates & Rebuttals

Irv

United States

Late Fees

#2Consumer Comment

Tue, October 11, 2022

 If you paid past the due date, you were late and as such, you give yourself late fees.

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