American Family Insurance automobile ripoff, tell you one thing then change stories deceptive company Madison Wisconsin
i recently had my car stolen then reported it to american family via free phone 1-800-374-1111 in columbus ohio to be told by a employee get my car out of the impound and we will reimburse the $139, now they have changed the story , called me a liar and told me i will not get my money back , i have called the following people
ben 1-800-374-1111 xtn 41903
andy hollern (claim supervisor called me a liar )
john johnson(manager)
david anderson (1-608-249-2111 president refuses to call me back)
marta cantu assistant
vicky salzwadel consumer assistant
jackie clarke 1-800-374-1111 xtn 41884
Colin
solon, Ohio
U.S.A.
1 Updates & Rebuttals
Ken
Indianapolis,Indiana,
U.S.A.
Do you understand the coverage you purchased?
#2Consumer Comment
Fri, June 04, 2004
Did you have comprehensive coverage?
Do you know what your comprehensive deductible was?
I assume your vehicle had no damage?
Did you ever ask your insurance agent if he could help?
Most people that have comprehensive coverage have a deductible. I am an insurance agent & most of my clients have a $500 deductible on comprehensive coverage, therefore if there was no other loss then the impound charges & lets say your deductible was $500, you agreed to with the company & your agent at the time you took out the policy that you personally would cover your own loss up to $500. See the impound charges would most likely be covered however if your deductible was not met again your responsibility to pay.