Complaint Review: American Education Services

This company is the worst company I've ever gotten student loans serviced from.  I've been with them since 2007.  Everything that could possibly go wrong with your student loans will happen with them.  It doesn't matter how conscientious or on-time you are with your payments, their system and agents will screw up your credit by misappropriating your payments by over-paying one loan and under-paying another, leading to deliquency, and you may not even find out about it until its too late.  I've had to file countless credit disputes because of their human and systematic errors.  If you request a forbearance/ hardship/ you'll have to fight for it, because they may deny the request due to petty reasons (i.e., an error on the paperwork, something they can't read, etc.), all the while impacting your credit until their bureaucratic requests are met. Customer service also leaves something sorely to be desired.  It has to be pretty bad for me to take the time out to write this review.  I dread even having to call, talk or deal with them.  They simply do not work (for you, for themselves, or for anyone for that matter).  Save yourself the stress and headache and just borrow from someone...anyone else but AES.   #SMH.