American Blind & Wallpaper Factory; Aka Decoratetoday.com ripoff and deceptive company! Plymouth Michigan
I placed orders for wallpaper and for art work with this company through their online service on 4/2/03.
The advestising says unconditonal 100% guarantee! The wallpaper arrived in about a week. I went to put it up this weekend and found that about 2 yards of the paper had big gouges (rips) down the center of it. I used what I could, and tossed the unusuable portion in the garbage. I needed more paper to finish the wall.
I spoke to their customer service department who informed me that as long as I returned the damaged merchandise I would get another roll. I could not, as the garbage was pickuped already. They basically said, too bad, that is the only way we can issue you a new roll, unless I place a new order. I had to place an entirely new order and pay for it. They took 10% off.
They advertise "unconditional 100% satisfaction of your order for whatever reason"! It does not say, based on returning the damaged goods! Buyer Beware. BTW, I still have not received 1 of the paintings!
Sincerely,
Joni
Arlington, Washington
U.S.A.
2 Updates & Rebuttals
J
Memphis,Tennessee,
U.S.A.
I don't think your complaint is valid at all.
#3Consumer Comment
Sat, April 10, 2004
I feel for your situation. I'm sure you were upset, but of course they didn't send you more wallpaper. You could have been lying for all they knew. Possibly just trying to get free paper or something. They told you if you sent the defective paper back to them they would send you more. Seems fair to me. I don't think your complaint is valid at all.
Peggy
Luverne,Minnesota,
U.S.A.
satisfied customer
#3Consumer Comment
Fri, December 05, 2003
I had ordered wall paper from this compay, and had terrefic results. The shipment arrived earlier than I there given shipment date and the wallpaper was in excellent condtions. No company is going to give you back you money after you put the paper on the wall. You should have contacted them before you papered the wall. I would order from them again.