Complaint Review: America On-line

I signed up for a 60-day free trial of AOL. I wanted to see if it was faster than my current ISP. It wasn't, so I faxed a cancellation the next day. The account, of course, didn't get cancelled. I called a week later and was able to cancel my account. Today I checked my e-mail to make sure my account had been cancelled and what a surprise: my account had been charged for $9.95...during my supposed free trial (I'd only used up one week of the free 60 days).

I called a representative (had to use Google to find these secret AOL numbers) and the rep., with his heavy Indian accent, informed me that there was no evidence my membership was ever free and they could do nothing for me. I informed him of the AOL disc I had and he repeated his line. I spoke to an Indian supervisor and he repeated the rep's line almost word for word. I asked for an address, so I could file a complaint. This is where I'm at with this nonsense.

Can't we do a class-action lawsuit against them and put them out of business?

Ruth
Bixby, Oklahoma
U.S.A.