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  • Report:  #1502044

Complaint Review: Amazon

Amazon Falsely charged for returned item

  • Reported By:
    Brent — Boise Idaho United States
  • Submitted:
    Wed, November 18, 2020
  • Updated:
    Wed, November 18, 2020

Amazon authorized the return of a defective frying pan and had it picked up by UPS. Amazon's own website shows the item was picked up. Product was delivered to Amazon and proof of delivery provided by UPS. Amazon continues to deny receiving the item and refuses to credit my card. 

I disputed the charge through Discover Card and provided them with the UPS proof of delivery also. After several months of investigation this unauthorized charge continues to reappear on my card. I advise against buying anything online that cannot be returned in person. I also advise against using Discover card for any online puchases at all.

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