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  • Report:  #1501601

Complaint Review: ALLIANCE HAND & PHYSICAL THERAPY

ALLIANCE HAND & PHYSICAL THERAPY Pamela Muscara Pamela at Alliance Hand & Physical Therapy agreed to partial co payments, after I declined service for care due to the co payment billing, Pamela was paid by my insurance carrier. Pamela offered to take partial co payments until the case is settled. Upon settling the case, Pamela was paid in full as agreed. Pamela submitted negative claims to the credit bureau, and refuse to remove them. Wayne New Jersey

  • Reported By:
    Seriously Injured Client — Wayne New Jersey United States
  • Submitted:
    Wed, November 04, 2020
  • Updated:
    Wed, November 11, 2020

After being seriously injured in two major accidents, and several surgeries short of brain surgery. My Neurosurgeon sent me physical therapy. Found a couple of water therapy locations. I saw reviews online about the sketchy billing practices of Alliance Hand and Physical Therapy in Wayne, NJ. Had no idea that there billing was full of deceit, and harm to patients even when the business is being paid for services accordingly.

Visited Alliance Hand & Physical Therapy Wayne (location) which seemed to be a great fit, but the co payments were not affordable being that I was not able to work during my recovery. Pamela, suggested that I pay partial co payments. The other half of the co payments upon settlement of my case. Did not have any idea not to believe  there would be any issues. It takes two years for a case to settle or go to trial in NJ, not a year. Pamela, had my account in collection, and reported negatively to the credit bureau unbeknown to myself or lawyer. My attorney paid Pamela, and Alliance Hand & Physical Therapy immediately upon settlement of the case, as agreed.

Several years after being paid in full Alliance Hand & Physical Therapy under the direction of Pamela has continued to report negative information. When contacted about removing the negative item, there billing office hung up the phone, and refused to assist with giving a letter to delete the negative item or to remove the negative item. Please do yourself, and credit a favor do not go to any Alliance Hand & Physical Therapy in NJ. They all follow the same deceitful, deceptive, billing practices. These are the NJ locations listed below.

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