Alidropship Mr. Yaroslav Nevsky I purchased the Ultimate package from Alidropship on may 11, 2019 (receipt #1849-0176) I paid $947 dollars. I also purchased add on services for the website(ultimate package) by Alidropship. San Diego California
I paid 1245 dollars to have my website created and managed, the compamy Alidropship has done my website incorrectly. i have reached out for help and recived none form the support team. the support was to be lifelong with the packege i have purchsed. i have reported the company to the BBB, I have reported them the FTC. alidropship has false advertisement and refuses to refund my money. On BBB Alidropship has posted a 30days money back if not satisfied. i am not satisfied and have yet to recieve my money.
The add on services I purchased was purchased on May 11, 2019 that cost me additional $298.00 dollars (receipt #1703-9698). After spending a combied total of $1,245.00 dollars I was told that my website would take anywhere from 18-30days to complete. Ekaterina Erzhigitova messaged me through skype to let me know my website was complete.
I had issues accessing the website, Ekaterina did not know how to help me, so I called Daria through the WhatsApp system, Daria works in another department for Alidropship to explain the situation. Daria said she could access my website, and would send me the information (passwords acess codes) and told me that she would pass my information on to the head of the department.
Daria informed me that this area is not her department. I tried several times using the codes and passwords she gave me and still i could not access the website. i tried once more reaching out to Ekaterina, I also sent an email to Alena about the codes/passwords not working. she did not respond. So I created a review of my experince with Alidropship.
The owner Yaroslav N. responed to my email, and gave me the correct access code?passwords, Yaroslav siad if i need any help with anything I should contact him. As I tried to explore my website I had more issues, so once again I reached out to Yaroslav and Ekaterina. The owner Yaroslav was upset that I did not remove my review based on my experince with Alidropship.
Yaroslav became fustrated with my on going questions, and lack of under standing. Yaroslav explain that my support manager Ekaterina would be in touch with me through the skype system. I explained myself and expressed my fustration with my website and Alidropship customer service. I reached out to the live chatt system on my website about qusetions regaurding my website.