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  • Report:  #1157242

Complaint Review: Ali express

Ali express Alibaba.com Alibaba.com, Inc. 3945 Freedom Circle, Suite 600. Santa Clara, CA 95054. Contact customer service via email: smallbizhelp@service.alibaba.com They take your credit payment for the product and then cancel the order requesting for a copy of your id or your credit card or credit card statement Murfreesboro Internet

  • Reported By:
    Tonya G — Murfreesboro Tennessee
  • Submitted:
    Wed, June 25, 2014
  • Updated:
    Wed, June 25, 2014

I am writing a report because I purchased a product a wig from ali express.com later to realized the order was closed they then asked me to send a copy of my credit card my id and my credit card statement.  I have never been asked that from a corporation.  I was totally shocked I asked them why did they need that they stated to verify my card.  I asked them will this shipped the product and they stated no I wiould have to reorder the product.  I was totally shocked again in the chat it had chinese writing and the aganet explain they have no phone communication.  I then asked why did you request my mobile information when I created a profile no response.  Kity and Eva are reobotic machines and I guess their are no real people that work for this company. I hate I actually bought something from this website. 

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