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  • Report:  #1477286

Complaint Review: AIG U.S. Warranty Division

AIG U.S. Warranty Division We purchased a refrigerator that was a Lemon from Lowes. We have had multiple repairs on this appliance and they do not follow their warranty. Jefferson Indiana

  • Reported By:
    K. — Bergen county nj United States
  • Submitted:
    Wed, April 17, 2019
  • Updated:
    Wed, April 17, 2019

I believe the repair people they come out to fix the appliance only gets paid if they side with AIG. We have had the same parts put into the frig 3 to 4 times and yet they will not give us a new refrigerator. They are a rip off company. Do not buy their warranty from Whirlpool. Will never buy an appliance that has AIG as their warranty company. Beware!!!!

Refrigerator purchased and after 3 months, the refrigerator would not freeze food.  I lost massive amount of food in frig.  They kept replacing different parts each time they came to fix it as to not have the same problem 3 times in a row.  That is what the warranty covers.  

Once we got down to repairing something twice, the next technician came out and repair something different.  Again, wouldn't work.  I feel the repair people they hire only go along with what AIG tells them to.  This is just a horrible company!

 Now we are stuck with the lemon and will have to just purchase a new frig ourselves.  I will never buy whirlpool or any brand associated with AIG again.

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