Complaint Review: AGENTRA HEALTHCARE SOLUTIONS

AGENTRA HEALTHCARE aka INSURANCE LINE ONE  - is a RIP-OFF.

I contacted them in December 2018 to sign up for a healthcare insurance plan. Normally I obtain insurance via employee payroll deductions, but my current employers plan was way too expensive to afford, so I began to look outside. 

I found Agentra online & spoke with a rep who spoke to me about different options & then had me sign into a different website. ( insurancelineone.com). This looked legit ( similar to my states healthcare website ( not affordable -with similar plans ) and included very detailed plans by TOP healthcare providers ( United health, Cigna, & more).

After grilling him about different plans, I selected one by Cigna. It was a normal plan which included things like hospital stays, Dr's appts with a $50 deductible, ambulance rides, surgery etc.  ALL of the things you would find in a normal healthcare insurance plan.  The price was $209 / Mo which I agreed to.  He told me a link to the plan is provided through my user portal. I logged in and the plan and all details was there exactly as described. So no worries for me. Or so I thought. 

I did not use the plan until 3 months later. I was also very thorough & called them to describe the eye doctor appt I was about to make, which was a follow up to a surgery I had earlier in the year. I called 5 DIFFERENT PEOPLE and they all me that the appointment would be covered under a $50 deductible, including any eye exams and in-office surgery that would be needed. 

To cover my bases, I aso had my Drs office billing person call to make sure. She called on several occasions & spoke with at least 3 people ( I lost count) & was also advised the visit would be covered. One of them was a supervisor. 

We found out later that it was only NOT covered, but the plan I had was a "preventative medicine" ONLY plan that does NOT provide healthcare, but only provides for 'tests' like Cancer screenings, PAP smears, Flu shots  & other things that no one in their right mind would pay $208/ Mo for. Plus they charged a $100 'sign-up' fee which was not initially disclosed. 

When I went back onto my log in page I saw the flim-flam " preventative" plan listed instead of the all - inclusive plan I was duped into thinking I was buying.

I later spoke with a 'supervisor' there who said it sounds like I was looking at a state healthplan website. I agree.

I am now fighting to get my money back. I used a credit card & my debit card to make these payments. I went to visit their website today ( 5/20/19) and it is mysteriously completely gone & " Under Construction" . One of the 3 URLs is aso not working. Here they are

https://www.healthsherpa.com/?_agent_id=InsuranceLineOne

https://insurancelineone.com/

https://www.1enrollment.com/information/5000.cfm?page=product

DO NOT sign up for ANYTHING with this company. This is the MOST blatant rip-off I have ever seen. In fact, I have NEVER seen anything this ballsy.  The healthcare industry needs to unleash itself from the Government so that operations like this are not out there ripping off  the general public.