Complaint Review: ADVANCE AUTO PARTS

 Be aware - FRAUD

According to other reports I have read on this site, Advance Auto Parts has a reputation for not honoring rebates advertized.  On May 14, 2014 I purchased parts from the Katy, Texas location and received a receipt clearly stating the purchase was eligible for a $10 rebate between the dates May 1 and May 30, 2014.  I don’t usually participate with these promotions but decided to apply online as prescribed.  I provided ALL of the required information the day of the purchase, but to my surprise on May 29 I received a rejection by email.

Your Rebate was not approved for the following reason(s): Your transaction does not qualify for any current events.

I contacted the customer service department and the person I spoke to agreed I had properly provided all the required information during an eligible promotion period and she would forward the information for approval.  On June 5, 2014 I received and email from Jimmy Alicea @ advanceautoparts@help.4myrebate.com stating I would receive further follow up by a company representative.  I'm still waiting June 25.

This seems to be a rampant issue for Advance Auto Parts, deceptive & misleading and I do not recommend others to patronize the company at any location nationwide.