Aarons Rental A rip off for payment I made Paducah Kentucky
I rented a washing machine from Aarons in Paducah KY. I have made all my payments on time except one and it was on a weekend. I made it on Monday. When I called the office I was told that I would not be charged a late fee.
Today I recieved a call from Kim saying my account was past due. I am due on the 15th of the month. Today is the 9th. Kim was very rude and I got rude as well. I called the store to try to speak to another person. someone named Matt got on the phone. I asked for the phone number of Aarons headquarters and Kim took the phone. I was not able to get the phone # I requested and I was not able to speak with anyone that would help me.
I have my bank statements and I am no behind on my payments.
1 Updates & Rebuttals
Aaron's
Atlanta,Georgia,
Aaron's Cares - Response
#2UPDATE Employee
Thu, July 11, 2013
Dear geri1831,
Thank You, for your feedback and I apologize for the negative service you received from the Associates at the Paducah store. Please know that customer service is Aaron’s #1 priority and I appreciate you bringing these types of issues to my attention.
Your feedback has been forwarded to the Regional Manager of this location. If you could please contact me at 678-402-3403 or by email at Response@aarons.com and reference your name, the best contact phone number / email to reach you, and any additional details, I'd greatly appreciate it.
Thanks,
Jessica