Complaint Review: 802 Waterproofing

We hired 802 waterproofing to waterproof our basement in August of 2018. One of the owners, Ray, came and told us all the good things they would do to fix our basement. We have him a $5500 deposit and he left telling us he’d be there with his crew in a week. They never showed up and cashed our check! We then found out from a previous employee the following: -Ray Gingras- Who is one of the owners, but not listed on the web page as one, is going to jail for date raping a young girl in Rutland Vermont. He has done this to several young girls. He is not allowed in Rutland County, Vermont as he is going to jail. -The "company” is located in this guys apartment. There is no company location! -Gingras represented to us that he had a large company that backed him when in fact, nobody backs them! -This is 3 mid-fits with drinking problems who the other two can’t drive legally! They issue a paper with a lifetime warranty that expires when (and they will) go out of business! They did not show up for 4 weeks and refused to give us our deposit back. We had several people stop by and a fight broke out at our house after they finally started the project.. Our basement is a complete mess. They ruined a wall by jackhammering the floor and after having an engineer come from the state, the wall failed! The engineer said the floor should never have been jackhammered to begin with! When we spoke with Ray Gingras he stated the state engineer didn’t know what he was talking about. The workers used foul language that was so vulgar we were repulsed and repeated attempts of asking them to stop were met by an intentional increase in vulgar language! The smell of marijuana and alcohol was all through the basement! They all had alcohol while working and were smoking pot. The disrespect to us and our home caused such a stressful situation.. The end result is we refused to pay the final bill as we were asked 4 times to pay the bill before the project was completed! To date, the water is worse than ever...They came and wanted to escalate into a physical fight because we wouldn’t pay the bill as nothing was completed as it was sold to us. Our basement is destroyed! We wish we would have taken the time to go to their place of business as we would have found out that they DONT HAVE A PLACE OF BUSINESS! These guys are a scam! Raymond Gingras is a rapist! They are mean and ugly and nobody you want touching your foundation/basement. We are looking at $28k to excavate and have a long time concrete company repair the horrible damage to our foundation. They will not communicate civilly if they need your money even if the project isn’t done and done right! If the company your talking to hasn’t been in business for at least 5-10 years—DONT HIRE THEM!!! Look for a national backing and verify their backing! Make sure you know who your dealing with because these guys haven’t got a clue!